On Process vs. Innovation (The Netflix Playbook)

In the near-term, you can have a highly successful process-driven company with a leading share in its market, but at the expense of the “innovators and mavericks” you want to keep.

When the market shifts, Hastings warns,  “due to new technology or new competitors or new business models the company is unable to adapt quickly, because the employees are extremely good at following the existing processes, and process adherence is the value system.